Aircall the cloud-based phone system for modern business has raised a $65 million Series C round (€60.2 million) led by Deutsche Telekom Capital Partners (DTCP) with participation from new investors Adam Street and Swisscom. All existing investors including eFounders, Draper Esprit, Balderton Capital, and NextWorld participated in the round. The fresh capital brings the company’s total funding to over $100 million.
Founded in 2014 by Jonathan Anguelov, Olivier Pailhès, Pierre-Baptiste Béchu and Xavier Durand. Aircall aims to redefine the business phone, harnessing the capabilities of cloud infrastructure and distributed working, by providing an easily integrated collaborative phone platform that lets teams share and follow-up on calls.
Initially, the platform was intended to only serve customer support desks however the company quickly identified a market need for an integrated cloud-based business phone system.
Today, Aircall’s customizable and flexible user interface enables businesses of any size to set up and have full control of their sales and support voice platform within minutes. With its rich analytics functionalities, companies can reach critical business goals and drive customer satisfaction by enabling efficient teamwork, tracking progress, and increasing productivity of sales and support teams by providing additional information on customers and previous interactions.
Aircall to-date has been used by more than 5,000 businesses worldwide with clients that include NatWest, SpareRoom, Glovo and Soldo. The company said it aims to rapidly grow its European customer base over the next 12 months, from 3,000 to 6,000.
Jonathan Anguelov, co-founder and COO of Aircall, said: “More than ever, Aircall is proving how important voice is within the business ecosystem: in employee-client relationships, when approaching prospects, and when interacting with other team members.
Stuart Chapman, Chief Operating Officer, Draper Esprit, added: “The challenges of recent months have highlighted the existing trend towards remote and distributed working. In this world, conversations are vital and continuity of communications are critical. Combine this with the essential importance of cloud infrastructure and you have applications which also offer agility. Aircall has redefined the customer experience through its flexible and open platform. As it accelerates its growth, we’re excited to see businesses all over the world discover the incredible value of Aircall.”
The new funding will aid Aircall's plans to continue its global expansion and take on new hires while continuing to develop and enhance the platform.
Deutsche Telekom Capital Partners (DTCP) is an investment management group with $1.7 billion of assets under management and advisory from Deutsche Telekom and other institutional investors, and a portfolio of over 60 companies.